Des employés de banques craignent flouer leurs clients, sous pression
Go Public, CBC
Certains en appellent à une enquête publique à la suite des révélations de la Canadian Broadcasting Corporation (CBC). [Document vidéo de langue anglaise.]
'We are all doing it': Employees at Canada's 5 big banks speak out about pressure to dupe customers
Calls for parliamentary inquiry following Go Public investigation
Posted: Mar 15, 2017 5:00 AM ET Last Updated: Mar 16, 2017 9:34 AM ET
By Erica Johnson, CBC News
Employees from all five of Canada's big banks have flooded Go Public with stories of how they feel pressured to upsell, trick and even lie to customers to meet unrealistic sales targets and keep their jobs.
The deluge is fuelling multiple calls for a parliamentary inquiry, even as the banks claim they're acting in customers' best interests.
In nearly 1,000 emails, employees from RBC, BMO, CIBC, TD and Scotiabank locations across Canada describe the pressures to hit targets that are monitored weekly, daily and in some cases hourly.